Ancasta Yacht Services

Hi Nick, the trip back was brilliant. Thanks so much to you and James for getting me off to such a great start. If you ever need a reference for commissioning, I'm your guy.  You two are a great team. I enjoyed our time Noirmoutier!

Dear Esta - Thank you very much for the photo capturing the cutting ceremony of Purrfection - what a lovely start to our day! Please pass on our thanks to all involved in making yesterday such a day to remember. We were absolutely delighted with the format of the day, the detailed handover and the exceptional service and courtesy shown to us, including the way our disappointment of the carpet was handled. Thank you. Sincerely

Tom Just to say a big thank you for the most professional way in which you handed over the 450 to Gavin & Heidi. They made a point of saying to me how impressed they were with you. Whilst they are easy going people I know they were very disappointed with their previous experiences with Fountaine Pajot so the handover process was very important to them. So your efforts, indeed of all those involved were very much appreciated by me as well.

James Just to say a big thank you for the most professional way in which you handed over the 620 to Melanie, Simon and Charles. They each made a point of saying to me how impressed they were with you and your extremely professional approach to the last few days. Like any family who have built a large and very successful business in a very competitive market Simon & Melanie have very high expectations. Whilst they are easy going people I have also seen how they react when standards are not as they would expect. Charles has clearly been involved in the handover and running of quite a few yachts so again he was making his very positive comments based on a good deal of experience. So your efforts, indeed of all those involved were very much appreciated by me as well.

Bruce Just a note to thank you and the team for the excellent service we have received. It was a pleasure to spend some time on friday with Adam his attention to detail and focus on me as a customer was excellent. Please pass on my thanks to sara and simon who have been first class. Regards

I can also take this opportunity to say how impressed I have been with the Ancasta after sales service, your team has dealt with the few snagging issues speedily and efficiently without fuss or undue discourse and this has contributed to making the purchase of the boat a pleasurable experience, so please pass my thanks on to your team.

When we ran into technical trouble and had to divert on our delivery trip to Cork the Ancasta team sourced a marine electronics engineer. What is exceptional about this is that they did it on a Sunday morning in the West Country and even paid for the callout charge. I was very impressed with their after sales support.

Bonjour Frederick, Your subcontractor Olivier has been to the boat and has repaired all the electrical problems . Thankyou very very much for arranging to have this done and I think you have given an excellent warranty service and I sing your praises to everyone I meet . Both yourself and Russel from Ancasta have worked very hard to provide an excellent customer service and I can only say Thankyou so much and well done you are both a credit to your company We have just a few small faults only but most we can resolve ourself without troubling you so we will continue our voyage around the world and tomorrow we leave Panama for Galapagos and Tahiti happy and enjoying our lovely boat Regards