Don't take our word for it.

Ancasta International Boat Sales is the largest brokerage network in Europe, but we know that being the biggest doesn’t necessarily mean that you’re the best, so we asked some of our customers what they thought and here’s what they said

Feedback on Buying a Boat

“I just wish to convey to Ancasta my very sincere thanks to Geraint Skuse for his very professional work in selling to me a Bavaria 32. Geraint was from day one polite, helpful, and promoted my interest in the boat, which I bought, superbly. I had reduced my lengthy search down to two very similar boats, both Bavaria 32s. The other one for sale by a well-known broker. Unlike Geraint their salesman was overly slick, pushy and at times inappropriate. This was interesting as arguably their boat was slightly nicer than the one I bought. The main difference here was that Geraint brought high levels of integrity to the negotiations. He was also helpful with practical and mundane things. The transaction went through very smoothly and in my opinion professionally conducted Mr N.” [Chichester Office]

“Hi Hanna, Just a quick thanks to you and your team at Ancasta in Palma and wish to say what a great service to me as a customer. The boat arrived here in Lanzarote last Tuesday and apart from a few chips from the shipping and Crane / Shackles everything is good. What a great boat and looking forward to many hours of fun Thanks again Steve” [Palma Office]

I just wanted to thank you for your patience and professionalism whilst dealing with my purchase. Both Maria and I are delighted with Embryonic and your help along the way has been invaluable. Kind Regards. Andrew Pople. [Port Solent Office]

Hello Sian, Many thanks , and thank you again for your help and advice over the past few months , you found us a beautiful boat! [Plymouth Office]

Everyone that I have dealt with throughout the whole process has  gone out of their way to be helpful, they are knowledgeable, and a delight to deal with. The deal that you put together for us was not without its difficulties but Alex’s dogged determination to sell “Makonkie” and make it work for us was impressive to say the least. The commissioning was handled expertly by Simon and Emma and on hand over day Adam, Fred and John (I think that was the B&G experts name) were all great advertisements for the Ancasta name with their patience and professionalism.
Everyone that we met has made parting with a large amount of money as “enjoyable” an experience as that could ever possibly be!!

Finally a special mention for Alex Legge, he really is a top guy and a very good representative of the Ancasta group. Without his friendly, professional and determined manner we would probably have drifted on for another 8 years!!  As I said to him on Thursday sales can sometimes be a bit of a “long game”.
Thanks to you all and we are looking forward to a great summer on our new boat. RW  [Port Hamble Office]

Hi Rhian, having safely docked in Gosport on Sunday, I just wanted to say thank you for all your help and for a level of customer service that exceeded expectations.
You seem to have established something of a reputation for good customer service -on the ferry from my swinging mooring I was chatting to the owner of a Moody 31 who told me he also purchased her from Ancasta and asked if I had dealt with Rhian, who was ‘very good’.
Sea Jay certainly was sparkling after the valet and my first experience of sailing her suggests I am going to get a great deal of use and pleasure from her. Best regards
Stephen. [Port hamble Office]

I just wanted to thank you for your patience and professionalism whilst dealing with my purchase. Both Maria and I are delighted with Embryonic and your help along the way has been invaluable. Kind Regards. Andrew Pople. [Port Solent Office]

“We just completed and took delivery of a brokerage Oceanis 37 from Ancasta Brighton. From the first enquiry to seeing her arrive at the other end of the country on a low loader, the service received from Mike Wedge was been exceptional. Mike took care of all the logistics, kept us briefed right through the process and ensured everything went smoothly. Having purchased several boats before, the little things like dropping off at the station, changing times to suit my travel plans, the calls to confirm the money had been transferred meant we had 100% confidence we were dealing with a company we could trust. A great all round experience” John Grimshaw, Bolton. [Brighton Office]

I just had to send this email to you in connection with your brokerage staff at Ancaster brokerage Brighton. After just purchasing a challenger 31 from your brokerage office. I would like to say how helpful and professional treatment I had from Tom and Mike at your Brighton brokerage office.
They certainly made my purchase less stressful in keeping me in touch with everything that had to be arranged with my purchase for yacht transport to Northern Ireland. I would certainly recommend anybody in purchasing a vessel from the experience I had with your staff at Brighton.
Yours sincerely David Walpole. [Brighton Office]

Thank you for your very professional and honest approach to the negotiations –it has been a very pleasant experience. KR Stephen. [Port Hamble]

Hello – A quick note to say thank you for all your hard work in getting us our boat so quickly and efficiently.  We took her out Saturday and Sunday, hoisted the sails, and watched them gently flutter in 2-3 knots of wind. We actually sailed backwards on the tide for half an hour or so but couldn’t have enjoyed it more! We’ve bought more than our fair share of boats over the years and without doubt this has been the best experience. Flawless actually. Please forward our thanks to everyone involved, including Tecsew for their brilliant canopy! Regards, Yvonne & Mike.  [Port Hamble]

Hi David Just a quick note to say Pathfinder arrived safely in Holyhead with all intact. She looks great and for an old girl has tolerated the rigours of her journey across Biscay very well. I just wanted to take the opportunity to thank you for all your hard work on this. As you know I flew out to Mallorca to make my first ever yacht purchase, a fairly stressful situation when you’re spending most of your savings. I was concerned about how I would manage after the sale in preparing the yacht for delivery over the phone without completely breaking the bank. After meeting you and the many emails and phone calls we have exchanged I have been greatly reassured. As well as representing your client appropriately during the sale, you have also worked hard on my behalf to negotiate the Spanish bureaucracy (I had thought I would need a lawyer), arranged delivery quotes, organised timely and reasonably priced yard work, and facilitated the work of the delivery crew. I really don’t think I could have completed this process without your ongoing wise advice. Thanks very much David for everything. DT. [Palma Office]

Thank you for the professional handling of our sail boat purchase – we are very much looking forward to see her arriving in Stockholm.” Mr Hagberg.
[Port Hamble Office].

I know that we have already thanked you all, but I would just like to reiterate it – we were very impressed with Ancasta, all your staff and the quality of service you gave us. We would have no hesitation in recommending you to anyone – and, indeed, already have! These are, of course, not frequent purchases and we seriously expect this to be our last boat, so I’m not sure we will be doing business with you again, but we will certainly look in and say hello when we return to the Hamble later this year or sometime next year. We wish you all the best in what is undoubtedly a difficult market – you have a good product in the latest generation of Beneteaus!
Regards Martin (and Toni) Bradford [Port Hamble Office]

Just want to say a big thank you to you, you have been very professional and very helpful every step of the way. M Walsh [Brighton Office]

Many thanks for the efficient and pleasant way in which you have conducted the transaction.
J Kay [Brighton Office]

We thought Tony Reeve at your Cowes office did a 1st class job. Very quick to respond to requests and telephoned when he said he would. Full marks to him.
J Mitchell [Cowes Office]

May I congratulate Ancasta on being the most pro-active broker we have dealt with during our search for a new boat. All the boats details sent to us were relevant to our criteria and were “potentials”. Other brokers either simply did not send us information or we had to chase them for information. You will certainly be at the top of our list when we next change. Many thanks for your efforts. Malpass [Darthaven Office]

I would like to thank you for providing an excellent brokerage service for our recent purchase. The service was efficient and effective, going through to completion quickly and with fewer issues than one would expect. The Ancasta sale and purchase agreement provided a sound and proactive basis for the deal, and your help in arranging viewing and a sea trial was key to progress given that the boat was in Cornwall while we are London based. Your response on the minor issues that did arise was valuable. I am happy to recommend your service on the basis of our experience.
John Field [Plymouth Office]

Sharon and I would like to record how pleased we are with the total professionalism we found when negotiating the purchase of our new yacht via your office. Whilst realising that your client was of course the vendor, we were treated in a very efficient and friendly manner and every request for further information about the yacht was dealt with very promptly and helpfully. My only previous experience of a yacht broker was a small local one, which was not good at all, Ancasta are in a different league and we would recommend your company to anyone.
P Noonan [Port Hamble Office]

I have to say I thought your team was absolutely first class. Very helpful throughout, easy to approach, even with stupid questions, the boat arrived on schedule, as planned and the set up was brilliant – everything worked so she had obviously been out and tested – I really can’t fault the service. A number of people said to me before handover that I should look out and go through the boat with a microscope etc as “these yacht brokers will get away with murder, the boat will be missing parts and not ready” or words to that effect – well I needn’t have worried. Extremely good service and I’m telling everyone I know! Well done to the whole team – it actually has been a pleasure to buy from you.
T Bloomer[Port Hamble Office]

The buying experience is excellent, by far the best that I have come across. This is both as regards the system, and the individuals who operate it. As one who comes from a consumer industry I would rate your team’s performance as outstanding.
P Kinnersly [Port Hamble Office]

I’m very pleased and satisfied with your service. Buying a boat in a foreign country first time is a stressing adventure/experience but having Ancasta onboard the process made the voyage delightful and confident. I am already sure to look for Ancasta offers first the next time I buy a boat.
F Bjernefors [Port Hamble Office]

From previous experiences with other brokers it is so important and makes the buying process so much easier if proof of VAT payment, previous surveys, known faults, service history and all paperwork is to hand at the point of viewing and negotiation. I reiterate this was not a problem at your Hamble branch Alex and Judy are true professionals. We have never had such good service from a broker.
P Naylor [Port Hamble Office]

We were very pleased with the service and found that the staff were very friendly and gave us all the help we needed. Top marks!!!
P O’Shea [Lymington Office]

I must say I couldn’t have dreamt of the quality of service and kindness I had from you.
J Vieira [Lymington Office]

Everybody went beyond their role to help us through the complicated purchasing process and to help us settle in (we sold our house and moved on board).
J Read [Mylor Office]

In a world where there is so much indifferent sales service, as we reach the end of what has been a fairly long road, I thought I should express my thanks to you and your team. For a first time buyer of what is probably my most expensive luxury purchase, the process of decision making is made so much easier if one has the assistance of people like you and your team. You guys spent hours with me viewing boats within my price range and then even longer discussing the merits of each yacht in order that I could focus on the important features I needed within my Boat and in consequence, make the correct purchase. I got frustrated with myself, so I can only imagine how you all felt, but at all times everyone was professional, informative and friendly. As someone who has spent a life time in sales, I was hugely impressed by a team who applied the skill of Knowing Your Customer in a manner that allowed me to know myself and my own requirements.
P Rann [Palma Office]

My wife and I recently purchased a yacht through Ancasta, and David Routledge was the broker responsible. Although he was the vendors’ agent, David nevertheless showed a remarkable ability to treat us, as buyers, as a priority at all stages. He always responded to our questions and concerns and was consistently both helpful and professional. Even after we had returned to the UK he continued to follow up on a number of matters which were outstanding, and always seemed to go ‘above and beyond’ what one would expect of a broker in this situation. As a result of our recent experience we would have no hesitation in using the Company again, either as a purchaser or a vendor or in recommending it to others.
C McGivern [Palma Office]

The personal advice and assistance I received during the purchase of the our new boat was excellent.
J Skakle.

I just wanted to let you know how impressed I was with the service by Peter Keats at your Poole branch. Even though the boat I was trying to buy was a disaster and I did not proceed with it, Peter was at all times extremely helpful, especially as this was a major purchase for me.
R Dingley.

Not much I can add to the excellent service I received from James Hutchinson at Port Solent. The understanding of our needs and attention to our requirements was very good indeed.
I Eversden [Port Solent Office]

I would just like to say a “big thank you” to you for your support to us in buying our first boat. We have found your customer relationship and advice excellent, and feel that there are many businesses that would benefit from your approach. Needless to say that we will have no problem in recommending you, and the team at Ancasta Port Solent to anyone that may be interested in the future.
S Hart [Port Solent Office]

Throughout the process I was impressed by their knowledge of yachts and their professionalism in all aspects of the sale. They were also an extremely nice set of guys”

J Shaw [Port Solent Office]

Thank you very much indeed for your time on Thursday and above all, for all that you did, over and above the course of normal broker’s duties, to successfully complete the sale.

D Hoy [Port Solent Office]

I was most impressed with the speed and helpfulness of the staff in Port Napoleon. I believe they take well care of their customers and kindly help them through the labyrinth of the buying process. I was really most impressed with the attitude of the whole group in Port Napoleon office, from the sale’s staff to Karin, the secretary and I would certainly be in touch with them first in case I wanted to sell or buy another boat.
P Matthys [Port Napoleon – France Office]

We are especially impressed by your staff at Port Napoleon, Caryn Borstad and Jaime de Souza. They were extremely reliable and professional!
Curson [Port Napoleon – France Office]

I would like to renew you my thanks for your various interventions and for your professionalism.
Pouchain [French Office]

Compliments to Alastair & James at Ancasta in the Hamble for their help and friendliness throughout the whole sales cycle. We’d like to think we’ve developed a good working relationship with the team and hopefully we’ll be back to them in the forth-coming years when we decide to up-grade.
G Bartlett [French Office]

We have just purchased our 2nd new boat from Ancasta and both the purchase and handover were perfectly handled by all involved at Ancasta. Mention must also be made of the efforts of your brokerage staff, who worked hard on our behalf to find a purchaser for our 343 in time for us to complete the purchase of our new 40. I would also like to thank your commissioning team, who were very helpful and dealt most effectively with all of our post contract additions to the purchase! In fact we cannot fault our Ancasta experience in any way whatsoever.
D Nash and M Nash [French Office]

The service I received from Ancasta of Hamble UK, was superb. They were a delight to deal with and are indeed a great credit to Beneteau France.
T Gooding [French Office]

It is very rare that I am moved to write to a business to congratulate the MD on the quality of a Company’s service, but on this occasion I must write to commend members of your staff who have been, frankly, a pleasure to deal with. Everyone has been very helpful in enabling a couple of previously, only dingy sailors, move up to something bigger. Without exception everyone we have met or dealt with from your organisation has made our purchase experience hassle free”
M&J Jobson [French Office]

Just wanted to let you know that Steve Franklyn has done, and continues to do, an absolutely first class customer service job. Having bought a new boat through Ancasta in April 08 I had, in the back of my mind, that after sales support would drop off over time, particularly after one year. But none of it – he continues to resolve issues as if the boat was new yesterday. I really do value that as so many organisations these days take your money and run – so thank you for keeping to the deal so well! I’ll tell my friends!
T Bloomer [French Office]

I am writing to thank you, Alex, Emily, Simon, Clive and everyone else in your team for dealing with the commissioning of the new boat so efficiently and effectively. From our perspective it all went without a hitch, and we are very grateful for all your efforts. I shall certainly sing your praises to anybody I meet who is thinking of buying a powerful cruising boat.
E Miller [French Office]

Hi Sian, Thanks for you email about far cry.  I am impressed with the service you’ve given and would look to you again in the future. Thanks Anthony [Plymouth Office]

“Thank you for your help in the purchase of the boat. I will be happy to recommend Ancasta to any of my friends thinking of buying or selling” Mr Dixon [Port Hamble Office]

Both T and myself would like to say how much we appreciated your help with the purchase. It was very reassuring knowing you were getting things organised on our behalf, and keeping us updated, it really made the whole experience very pleasurable!
Once again, many thanks, and I wouldn’t hesitate to recommend you, and we may even upgrade in the future! Regards.  Mr & Mrs H.  [Chichester Office]

Hi Robin, many thanks for all your help guiding us through the process. It was much appreciated.  Cloud Dancer arrived at the marina on Monday afternoon safe and sound.  She’s causing a bit of a stir with admiring glances and comments of ‘what a lovely boat’. We are one of just a handful of bigger boats so we stick out a bit.
Hopefully we will have many happy years ahead enjoying her.
Kind regards
Mr & Mrs C. [Chichester Office]

Andy, I would also like to say at this point how impressed I am with both yourself and Ancasta as a whole, our experience from first visit to present has been friendly, professional and efficient. You have made the process of purchase so far a very pleasant experience.  Leigh Hodgkins  [Swanwick Office]

In February 2010 we ordered our yacht from your Hamble sales office. From the time that we started talking to your staff and during the specification process all the staff concerned were helpful, made very sensible suggestions and were a pleasure with whom to do business. I didn’t follow one suggestion and have regretted it ever since. V was particularly pleased with the flowers presented to her when we took the boat over and I was very impressed with the state and fullness of the specification. In particular though, I would like to highly commend your aftersales team who were very helpful and informative and could not have represented Ancasta in any better way. An absolute pleasure to deal with, all issues always being resolved entirely to my satisfaction. We have been very pleased with B Blue from the day we picked her up, your company is a delight with whom to do business and we are and will remain advocates for Ancasta and Beneteau. I bore anyone foolish enough to ask with praise for your company and am not afraid to compare you very favourably to other yacht sales and production companies we have encountered. Many thanks. M&V.B.

Feedback on Selling a Boat

“I am extremely grateful to you all at Ancasta, you are a most professional organisation and I can only sing your praises. Thanks especially to Tim D’Alton and to Rhian.” Mr S. [Port Hamble Office]

I just wanted to say how impressed I have been with the professional service provided by Mike Cooper and the team at Ancasta Swanwick. Selling my Beneteau GT44 has been a totally painless experience. Good advice on pricing and preparation, together with Ancasta’s sales system produced a buyer in a very short time and Mike drove the process through to completion without delay. All whilst we were out of the country, so I had to leave everything him to him; a very good result all round. So that is a Bravo Zulu for Ancasta (google it!)”[Swanwick Office]

In the last couple of days I have completed sale of my yacht through Ancasta’s Chichester office and I am writing to you to commend the excellent service provided throughout the marketing and sale processes by Geraint Skuse.Thanks in large part to Geraint’s professionalism, commitment and determination, the transaction proceeded quickly, to my complete satisfaction and, as far as I can judge, to the complete satisfaction of the buyer.  That sale completion took place at the time of the Southampton Boat Show must have added to the challenges for Geraint, yet he retained his usual calm, patient demeanour even after a long day manning the Ancasta stand. How glad I am that I acted on the advice of an industry insider to put the sale of my boat in the hands of Geraint.Best regards, DW. [Chichester Office]

Thank you and Sian for enabling the successful sale of Liberte.  It seems some time since I first stumbled into your office on crutches.  Of note, I found that you were both easy to deal with, with your responsive and proactive approach.  Selling a boat under the constraints of dockyard (access/transfer of ownership etc.) was never going to be easy, but between us we did it. [Plymouth Office]

Hi Sam, I must say that I have been happy throughout with your very clear and comprehensive communications. You have clearly worked hard for us, secured a good deal for everyone, and I am very grateful. Please get in touch when you’re back in the UK, it would be great to meet up. Moreover, we shall certainly think of Ancasta again when it comes to the next sale. Regards Andrew [Ancasta Race Boats]

Dear Hanne – I am fully aware that all of it came to the good end because of your hard work ,efforts and personal involvement in it. You led the case right to the end. Down deep from my heart I thank you very much. Otherwise we could neither keep it nor sell it- a dead end! I am sure that Ancasta must be very happy having a sale agent like you. I wish you all the best. I also hope that Mr.S.R. and his partner will be happy with the boat. I am looking forward to thank you in person. Kind Regards. Arek. [Palma Office]

Our 10m Moody Eclipse TINGA has recently sold through the considerable efforts of your Chichester colleagues. From the start Mark Warren was extremely helpful, very good with advice and first rate in consulting us and keeping us informed. Ably supported by Geraint Skuse and by Ancasta’s systems Mark helped us a great deal. We’re very impressed by the service we received and when buying a replacement will be looking favourably at your sites. Mr C [Chichester Office]

Sam, I was very pleased to hear today that a Mr Gray had called the office to sing your praises, that you had done a great and professional job on diligently selling his boat and your service to him was worthy of him feeling the need to call and speak to a Director. I will drop him a note, but first things first, well done. AO  [Port Solent Office]

Just a brief email to let you know what an excellent job James Douch and John Wooldridge in your Lymington office did in handling the sale of my boat Sona Breac. Nothing was too much trouble for them in handling all the paperwork, extolling the merits of the boat, arranging and attending sea trials, coordinating the lift out survey and encouraging the buyers who, I thought, were rather difficult! It was be a superb example of brilliant customer service and an altogether excellent experience. Many thanks. [lymington Office]

Dear Geraint and Mark, thank you very much for the smooth sale of KT. [Chichester Office]

Great, big thanks to you and Russell and the Team at Ancasta for all your considerable effort.
Monies are in the bank!! Have a good Easter, Keep Selling!! Regards, Duncan. [Brighton office]

Just a quick ‘Thank You’ note for the excellent and speedy result we’ve had in selling Georjie. Good to do business with you guys in a professional manner, flavoured with the usual banter! Excellent service Many thanks Best regards Grahame Nicholls. [Port Solent office]

This is just to thank you both for your professionalism, tenacity (when things were not going too well) and patience with a member of the SOS – {Senile Old Sods}. Aquador 32 C [Chichester Office]

Hi Geraint, many, many thanks for your help and guidance during this long and difficult sales process! I am sure there have been many other easier sales for you in the past and perhaps one or two more difficult ones! Should I decide in the future to buy another boat I will certainly come to you for help and have no hesitation in recommending your services to others. All the best. Mr S, Jeanneau SO 35 owner [Chichester Office]

“Thanks again for all your help in selling the boat. I really have been impressed with the service you’ve given us.” Mr Taylor, June 2015. [Port Hamble Office]

“Thank you again for all the hard work Rhian, Alex and John, put into the sale of Nemo – very much appreciated”.  Mr Butterfield [Port Hamble Office]

Thank you so much for handling the sale of Bluebottle. It made a potentially stressful situation much easier for me. Many thanks for your expertise and patience.
Dr J Drewer [Plymouth Office]

Thanks for all your work and support!! I will remember Ancasta as a professional and well operating company which I would recommend to everybody!
U Bekkum [Lymington Office]

I would like to express my thanks on the professional manner in which you have dealt with the sale of our boat. It is said that the best two days of owning a boat are the day you buy it and the day you sell it. I am sure in part that this is due to the painless sale process. There are always a lot of postings on the forums about how using a broker is a waste of time and money, all I can say about this transaction is that your effort was worth every penny!
N Hewitson [Port Solent Office]

Dear Robin & Geraint, Many thanks for everything you guys have done to complete the sale of Merdeka.  This was our first experience of selling a boat and you have made it as smooth and clear as possible every step of the way.  It has been a pleasure dealing with you both and I hope that when we come to buy a boat again one day, we will be able to do it through you again.  Many Thanks  Jeremy & Susanne [Chichester Office].

James Hutchinson was very helpful in brokering a quick sale and working to fit with our circumstances.
P Power [Port Solent Office]

I have particularly appreciated the services regarding administrative issues solved by Caryn Borstad for the sale of our boat; that sale was complicated on many points and Caryn overcame everything very efficiently; I think this is really the added value we can expect from a company like yours; congratulations and many thanks.
M Breynaert [Port Napoleon – France Office]

Hi Rhian
, I really appreciate the care and consideration both you and Alex have given to this sale which in this day and age is sadly rare. HYS prompt repair must also be mentioned and the effect is to turn a negative experience into a positive so thanks a lot.
 Warm regards, 
Roy. [Port Hamble Office]

Well thank you Lee for such a thorough job. You do your job very well. Have a good weekend. Greg. [Mylor Office]

“Many thanks for all your hard work in selling Soulmates.   It was much appreciated.”  Mr & Mrs Lander [Port Hamble Office].

Hi Geraint and Robin,  that’s good news. Thank you very much for the time you have taken to sell Mr Bojangles. We would be sure to recommend you both.
Will keep on touch and let you know what our thoughts are moving forward but for now, we are going to take a much needed break next month.
Thanks again.  Mr & Mrs L.  [Chichester Office]

Robin, Thank you to you and Geraint for the professional way that you handled the sale of Cloud Dancer and very best wishes for the future. Kind regards M & S. [Chichester Office]

Hi Tim, now that all the dust has settled from the disposal, I would like to thank you and your team for a wonderful effort in selling my boat.  You have all been so professional, accessible and detailed in follow-up.  Thank you and I hope that I will be back to buy and sell more boats, well into the future with you. Have a very happy Christmas. Best regards DK. [Port Hamble Office]

Geraint – great result! Thank you so much for your efficient service and for making the whole selling process so pleasant. You are one of the few people I know who works as hard and fast as I used to! Harry [Chichester Office]

Feedback on our After Sales and Parts dept.

Firstly, a huge thank you to all the team for making the handover day so successful. Tom worked so hard to get us through everything with us finally finishing at about 6.45pm! Kerry and I were exhausted at the end as there was so much to take in. The boat is lovely and we are absolutely delighted to have taken ownership of such a fine vessel. There are a couple of minor points that Tom is dealing with but the overall standard of workmanship was found to be excellent and the guys at HYS have done a fantastic job on the forward cabins – so good in fact that it looks like it came out of the factory that way!

The parts arrived today. Many thanks for your excellent service. Ted

Paula, you have done a lot of work for which I would like to thank you.  Particularly valuable is the diagram showing me where to fit the amidships cleats which is just brilliant. As it happens, I have found cleats in a local chandlery which fairly closely match the originals and I will fit these but without your efforts I could well have fitted them in the wrong location. All the best. Rene.

Just a quick note to thank you so much for the handover day on Friday.  You far exceeded our expectations of the day and it was handled with the utmost professionalism, especially down to the little touches like the cutting of the ribbon,  photographs,  the presentation of the champagne and jackets laid out in the boat and the whole handover process made us feel very special….thank you. Once again, very many thanks for the day and best wishes to you all.  Have a good Christmas and New Year. Kind regards David and Christine

Just a quick note also to thank you all for a very enjoyable and informative day yesterday – it was much in line with all of the process so far with Ancasta. Right from the first time we popped in to see John with a pretty tentative enquiry, the whole experience of agreeing the deal, selling September Blue, commissioning STEELER and then the handover has been a great experience. All the best, Bill & Wendy.

Could you please pass on our sincere thanks to all members of the Ancasta team for making our purchase a good experience. From the initial contact with John. later with Nick, Steve, Ashley, Simon, Fred (and possibly others) we were overwhelmed with the standard of service we received throughout.
Having now completed two passages in Karenann I can also confirm we are similarly impressed with the boat, it’s design and quality of build.
Thank you all again. Best Regards, Peter Taylor.

Parts received – what a very efficient service – most impressed. Thanks Alan [Ancasta Parts dept]

Hi Paula, all arrived late yesterday Thank you. As you suggested a whole new valve has arrived. Not a problem as we can certainly use it! The calm shell vents have been put on and look great. Cant thank you enough for all you have done for me. All the best. Nigel

[Ancasta Parts dept]

Hi, I am taking a few moments to compliment one of your staff. I have recently been dealing with, Paula Saunderson, to source an obscure but vital internal rigging component on my 2000 Beneteau 31.7. Paula is obviously knowledgeable patient and efficient, a credit to you company. Well done and thanks. Rgds Mark H

[Ancasta Parts dept]

18 months into ownership and still providing amazing service…. A massive thanks is due to Ancasta and in particular Fred and James who continue to provide aftercare and support for our now, 18 month old Prestige 500s. Read more on YBW.com

Dear Sara,
Very many thanks for sending your Engineer so promptly, we met him as he was returning to the car park and he explained that he had tightened up the steering hydraulic joint in the stern and he has filled the gel coat blister in the Port side interior hatch and is returning later to finally finish the repair.
Brilliant service thank all concerned for all your help.
Kind regards
Paul

Hi Simon A very belated thank you to you and your team for preparing our boat which looked fabulous. Thank you for all your hard work.
Kindest regards Nicola Kitchener [Port Hamble Office]

Bonjour Frederick, Your subcontractor Olivier has been to the boat and has repaired all the electrical problems . Thankyou very very much for arranging to have this done and I think you have given an excellent warranty service and I sing your praises to everyone I meet . Both yourself and Russel from Ancasta have worked very hard to provide an excellent customer service and I can only say Thankyou so much and well done you are both a credit to your company We have just a few small faults only but most we can resolve ourself without troubling you so we will continue our voyage around the world and tomorrow we leave Panama for Galapagos and Tahiti happy and enjoying our lovely boat
Regards Tony Chisholm [Port Hamble Office]

When we ran into technical trouble and had to divert on our delivery trip to Cork the Ancasta team sourced a marine electronics engineer. What is exceptional about this is that they did it on a Sunday morning in the West Country and even paid for the callout charge. I was very impressed with their after sales support.
J Dollard [Port Hamble Office]

I can also take this opportunity to say how impressed I have been with the Ancasta after sales service, your team has dealt with the few snagging issues speedily and efficiently without fuss or undue discourse and this has contributed to making the purchase of the boat a pleasurable experience, so please pass my thanks on to your team.
R Allinson [French Office]

Bruce Just a note to thank you and the team for the excellent service we have received. It was a pleasure to spend some time on friday with Adam his attention to detail and focus on me as a customer was excellent. Please pass on my thanks to sara and simon who have been first class. Regards J

James
Just to say a big thank you for the most professional way in which you handed over the 620 to Melanie, Simon and Charles.
They each made a point of saying to me how impressed they were with you and your extremely professional approach to the last few days.
Like any family who have built a large and very successful business in a very competitive market Simon & Melanie have very high expectations.
Whilst they are easy going people I have also seen how they react when standards are not as they would expect.
Charles has clearly been involved in the handover and running of quite a few yachts so again he was making his very positive comments based on a good deal of experience.
So your efforts, indeed of all those involved were very much appreciated by me as well.

Tom Just to say a big thank you for the most professional way in which you handed over the 450 to Gavin & Heidi. They made a point of saying to me how impressed they were with you. Whilst they are easy going people I know they were very disappointed with their previous experiences with Fountaine Pajot so the handover process was very important to them. So your efforts, indeed of all those involved were very much appreciated by me as well.

Dear Esta – Thank you very much for the photo capturing the cutting ceremony of Purrfection – what a lovely start to our day! Please pass on our thanks to all involved in making yesterday such a day to remember. We were absolutely delighted with the format of the day, the detailed handover and the exceptional service and courtesy shown to us, including the way our disappointment of the carpet was handled. Thank you. Sincerely, Emma and Richard

Hi Nick, the trip back was brilliant. Thanks so much to you and James for getting me off to such a great start. If you ever need a reference for commissioning, I’m your guy.  You two are a great team. I enjoyed our time Noirmoutier! BS [Aftersales & Commissioning dept]

Feedback from the Ancasta Yacht and Motorboat Club Events.

Thanks to you all also for your hospitality, we thoroughly enjoyed the bash and look forward to meeting you all again next Whitsun. Barbecue and soft ball on Bray beach??????

Just a quick line to say thank you to all the Ancasta crew for their help and advice we both had a great trip and appreciate all the work that was done in the background to make it happen. Looking at getting one of those paddle boards now(great fun)

We thoroughly enjoyed it. Shame the weather broke up the rally, but hopefully better luck next time! We ended up going to the market in Lymington then had a wonderful sail home (Mike wanted to watch the cup final anyway). Hope you all had a nice day in Cowes and it wast too nasty getting back Sunday morning.

Email: marketing@ancasta.com
Fax: +44(0)2380 454 576

Address:
Marketing Director.
Ancasta International Boat Sales
Port Hamble
Satchell Lane
Hamble
Hampshire
SO31 4QD