Aftersales & Customer Service
Aftersales
Buying a new boat from Ancasta has many benefits, but what really makes Ancasta stand out from all of our competitors is the strength and support of our Aftersales department. Our team of experienced technicians and engineers are dedicated to ensuring that your boating remains fault free for the duration of your ownership.
Whilst we are proud of the premium products and brands that we represent, nothing can get away from the reality that boating occurs in harsh, unforgiving and often extreme environments. Salt water, big seas, high loads and long passages mean that from time to time your boat may need a professional’s touch or a service expert to keep her performing as good as new. That’s where we come in.
Technical Support:
What the press have to say
“Of the many tributes and accolades attributed to Ancasta International Boat Sales, they are all very certain of one thing, and that is the company’s absolute dedication to a complete aftersales service which is aimed at lasting throughout the entire duration of their clients’ boat ownership”.
“Ancasta have no lack of awards and citations giving testimony to their diligence, and after a quick perusal of the few on display in their Port Hamble office, it is little wonder that the company generate so much repeat business and resulting loyalty”.
Warranty Support:
Our international Aftersales team all have hands on technical backgrounds, so have a good understanding of your new boat and it’s systems. They will liase with suppliers and the manufacturer to resolve any issues and get you up and running as quickly as possible. We have a team of technicians based in the UK and Palma, who will visit your boat during the warranty period offering their support and advice.
”It should therefore prove reassuring to anyone questioning the ‘secret to success in these somewhat challenging times, that this absolute commitment to on-going service has seen Ancasta celebrate over 30 years as one of the industries most respected leaders”.
Customer Service
- Parts
- Toys
- Upgrades and Installations
- Warrantee support
- Guardinage
- Service reminders
- Servicing and repairs
- Winterisation and recommissioning
- Refit solutions
SPARE PARTS ORDERING SERVICE
With direct access to the Beneteau, Lagoon and Prestige databases, our Customer Service team can source and order any boat part and have it shipped out to you, wherever you are in the world. This service is in place to support customers who have purchased boats through us, and also other boat owners and repair companies looking for a simple and efficient way to obtain spare parts for specific makes and models of the sail and powerboats that we sell. We can source and supply to anyone who owns or is repairing a Beneteau Sail or Power boat, Lagoon Catamaran, Prestige Motor boat, or a larger CNB Yacht.
Contact our Customer Service team for advice and support on +44 2380 604 682, or by email to
Ancasta Parts Ordering Service:
(Beneteau Sail & Power, Lagoon, CNB and Prestige)
DDI: +44(0) 2380 604674
Fax: +44(0) 2380 454576
Email: parts@ancasta.com
Service Work
Using Ancasta’s technicians, as well as our sister companies’ skilled refit and rigging teams, we can quote and arrange servicing and repairs from start to finish. If your boat is based in mainland Europe, we can bring our mobile workshop to you, offering engine and generator servicing as well as repair work.