AYS – Commissioning and Aftersales Technician

ROLE: COMMISSIONING & AFTERSALES TECHNICIAN

REPORTING TO: COMMISSIONING & AFTERSALES MANAGER

Key skills: A passion for boats; diagnostics and repairs; confident boat handling, power & sail.

Responsibilities will include but will not be limited to the following:

Commissioning new boats – _in the UK and Europe, responsible for day-to-day commissioning process, ensuring the highest standard of workmanship and customer experience.

  • Arrival checks – _unwrapping the boat; carrying out detailed checks against factory specification; fitting all loose equipment; reporting any shortfalls and warranty defects.
  • Testing – carry out thorough operational testing of all on-board systems including plumbing, electrical systems including navigation, engines and gensets as well as all other mechanical systems.
  • Onboard contractors – _oversight, ensuring they work to our high standards.
  • Reporting/recording – _defects with technical summary and photographs, updating progress to conclusion via our interactive reporting App, following through to conclusion.
  • Sea trials – _carrying out sea-trials to check all systems and sails underway.
  • Handover – carry out a detailed handover to the client, including full systems demonstration plus sea trial i_n_ _a_c_c_o_r_d_a_n_c_e_ _w_i_t_h_ _t_h_e_ _c_o_m_p_a_n_y_’s_ _g_u_i_d_e_l_i_n_e_s_. Ensuring all documentation is completed and returned as required.

 

Aftersales support – _providing world class technical support and repairs.

  • Owner/crew support – _refresher training and boat handling.
  • Warranty – _carrying out diagnostics and repairs across the UK and Europe.
  • Reporting – _providing clear technical evidence and photographs for warranty analysis and reclaim.
  • Annual inspections – _as per factory protocols to maintain warranty.
  • Assist with the general and shared functions and any other tasks to ensure the smooth operation of the department, including good housekeeping of shed/stores and associated workplaces.
  • Carry out all work in accordance with the company’s H&S policy.

 

Person specification:

  • Recent and relevant working knowledge within the leisure marine industry is a prerequisite of the role.
  • Proficient boat handling skills, ideally motor & sail. RYA qualifications an advantage.
  • Boat building skills/qualifications an advantage, keen eye for detail.
  • Good understanding of modern boat systems, with knowledge of electrical fault finding & digital switching essential.
  • Strong initiative, excellent communication and interpersonal skills.
  • Current holder of a UK driver’s licence.

Interested individuals should submit a copy of their CV together with a covering letter to Lee Newell at the following address: [email protected]