Client Project Manager - Ancasta Yacht Services

JOB SPECIFICATION

Role: Client Project Manager

Reporting to: Senior Client Project Manager

Summary – to manage the commissioning process from boat’s arrival to the client handover, providing technical sales advice and professional guidance as part of Ancasta’s unique customisation service for designated new boat clients – sail & power, mono & multi hulls.

Specific responsibilities will include (but not be limited to) the following:

• Client communication – following Contract signing you will be the main point of contact, ensuring the client experience exceeds all expectations.
• Estimating – presenting standard and custom post-factory options, advising the client on optimum solutions taking into consideration their passage plans and individual requirements.
• Purchasing – negotiate pricing with suppliers, placing orders and expediting delivery.
• Boat arrival – arrange Technician checks, liasing with the warranty team to ensure any transport damage, shortages and defects are reported to the factory.
• Pre-planning – prior to commissioning period ensure all parts have arrived, and all sub-contractors are scheduled.

• Project delivery – ensure this meets client’s expectations, working closely with the Technician to ensure successful delivery.
• Project review – prior to completion, review all costs and margins with Brand Manager to ensure accuracy prior to final invoicing.
• Handover – meet and greet clients, ensuring a seamless handover experience.

• Post handover – introduction to Sales & Service team, passing on relevant pricing for future options and service requirements.
• Option lists – support the head of Commissioning with the continual development of options packages and prices updates to reflect advancing technology.

Person Specification

• Technical sales background an advantage, especially knowledge of systems and equipment such as thrusters, stabilisers, connectivity and power generation.
• Skipper background essential, ideally power and sail.
• Previous experience with yacht manufacturing or project management an advantage.
• Excellent verbal and written communication skills with customers, suppliers and colleagues alike essential.
• Solid commercial and business acumen desirable, languages an advantage.
• Current passport for occasional travel in Europe for factory visits.
• With an experienced team in place, this role would suit someone looking to develop their skills as a client facing Project Manager in the marine industry.

Interested individuals should submit a copy of their CV together with a covering letter to Lee Newell HR Manager at the following email address: [email protected].

Closing date for applications is 28 February 2025.